Be there when they need you

On-demand remote support software

Your customer can start a tech support session by downloading a small app or clicking an icon on their desktop.  No pre-installation required.  You’ll instantly access their computer. Once your remote support sessions ends, you can only gain access when you’re invited.  Your clients get the ultimate in privacy and peace of mind.

No need to schedule appointments

Time window

When your customer clicks Start Session and you’re signed out, they can then open a 12 hour time window during which you can connect and the computer can be left unattended. You can even receive an SMS letting you know that your customer is waiting.

Choose your customers from a list and access their computer at any time

Unattended remote access

Choose your customer from a list and access their computer any time. You’ll need one-time permission from your customer for unattended remote access. Then you can access their computer again and again.

What if I’m away and my customer tries to reach me?

Your customer can leave a message, ask to be referred to someone else on your team, or automatically connect when you sign in.