Features

Choose a category to learn more.

Discover great new ways to help your customers with remote support

FEATURES IT PROS DEPEND ON

Full UAC compatibility

Escalate through UAC security prompts remotely

Reboot and reconnect

Reboot your customer’s computer, even into safe mode, and automatically reconnect

256-bit SSL encryption

Security and privacy assured with 256-bit SSL encryption

Multi-monitor support

View multiple monitors with pan and scan dual monitor support. Zoom in and out to see all monitors at the same time or one at a time

Features small businesses love

Integrated Terms and Conditions

Keep your lawyer happy with integrated Terms that your customer has to agree to before a session starts. Outline your rates, legalese or anything you prefer

Complete support session and customer history

Session history with Specialist notes can be viewed by your customer, as a report in the Reports Portal, or during a session, so you and your techs can keep track of everything on your customer’s system

Auto PC Repair is your personal assistant

Malware Removal

Remove malware like a pro with hundreds of built-in malware removal tools. Perform mass process termination, then use our unique three-stage malware removal process that lets you automatically go through pre-removal, running malware removal apps, then post-removal to get even the toughest malware. Got your own favorite tools? Add them to custom apps and run with a single click.

Windows Repair

Fix file associations, remove policies, repair permissions, and more with more than 40 automatic Windows repairs built-in. Check off the ones you want to run, click Start Auto Mode and let the software do the rest.

Maintenance

Run your favorite standard maintenance tasks automatically like time zone checks, deleting temp files, emptying the recycle bin and defragging, all automated with a single click. Got favorite apps you like to use for maintenance? Add them to Custom Apps and run with a single click.

How it works

Choose a category then from hundreds of automatic repairs built-in plus favorite custom apps. Click the checkboxes of each one that you want to run. Change the order with up and down arrows, then click Start Auto Mode. Auto PC Repair will run through your process from end to end automatically while you work on other PCs. Use the diagnostics dashboard to get an overview of your customers’ computers. Is Windows activated? Low on disk space? Which DNS is configured? Over 50 diagnostics are run to give you a complete picture of your customer’s PC. Generate info reports, review browser activity, and stress test your customer’s computer. Got favorite diagnostics tools? Add them to Custom Apps and run with a single click.

Unique features that make your business soar

Video auditing

Record everything you do from a mouse click to end the session with video auditing

Pre-install Instant Housecall on machines at your shop

It costs nothing to install Instant Housecall on every machine you sell or that comes into your shop