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Robust Remote Support

Built for IT Pros & MSPs

 

Try our remote support software free for 15 days.

No obligation. No credit card required.

Man providing remote technical support
Waves
Waves
Woman using remote support software on 3 PCs and Macs

Be there when they need you

On-demand remote support software

 

Your customer can start a tech support session by downloading a small app or clicking an icon on their desktop.  No pre-installation required.  You’ll instantly access their computer. Once your remote support sessions ends, you can only gain access when you’re invited.  Your clients get the ultimate in privacy and peace of mind.

Be there when they need you

On-demand remote support software

 

Your customer can start a tech support session by downloading a small app or clicking an icon on their desktop.  No pre-installation required.  You’ll instantly access their computer. Once your remote support sessions ends, you can only gain access when you’re invited.  Your clients get the ultimate in privacy and peace of mind.

Woman using remote support software on 3 PCs and Macs
Laptop with a Post-It note, waiting for an on-demand remote support session to start

No need to schedule appointments

Time window

 

Not around? Customers can open a 12 hour time window during which you can connect and the computer can be left unattended. You can even receive an SMS letting you know that your customer is waiting.

Unattended remote access server, being remotely controlled

Choose your customers from a list and access their computer at any time

Unattended remote access

 

Choose your customer from a list and access their computer any time. You’ll need one-time permission from your customer for unattended remote access. Then you can access their computer again and again.

Choose your customers from a list and access their computer at any time

Unattended remote access

 

Choose your customer from a list and access their computer any time. You’ll need one-time permission from your customer for unattended remote access. Then you can access their computer again and again.

Unattended remote access server, being remotely controlled
Computer technician walking around the city with headphones on

What if I’m away and my customer tries to reach me?

Your customer can leave a message, ask to be referred to someone else on your team, or automatically connect when you sign in.

“Best remote support app I’ve used.

I’ve been a long time user of IHC, and I’m very impressed with this new version. Two days ago I used this app to do virus cleanup on a PC in another state, and couldn’t be happier with the performance. Connection speed was great, responsiveness of the cursor movements from end to end had no noticeable lag, and the screen refreshed quickly. Instant Housecall for the win.”

Martin, Windows App Store user

“High quality remote software

I call this software the Swiss knife that every computer repair or helpdesk should use. I have been using Instant Housecall since 2006. I could not run my computer repair business without it. First, it’s very easy for your clients to remotely and securely connect you without huge hassle. It’s very easy to install. Second, it offers lots of useful tools that are built in for the technician. Highly recommended!!!

Avi G, Review on G2

Instant Housecall was a Genius creation.

I don’t know of any other Remote Support Apps that have that ICON sitting unobtrusively on a Clients Desktop that can give them any more Instant satisfaction that IHC. I’m usually right here when the occasional Notice pops up, I Click Accept and in less then 30 seconds, with No More Hassle for the Client, I’m on their computer to take a look at their issue and either take care of it right then, or reschedule. Either Way, the Client can’t say enough about how “taken care of” that makes them feel. I get that kind of acknowledgement all the time. Not only do my Clients absolutely LOVE that they can Click that ICON and Start a Remote Session at will, but you never disappoint in your effort to keep it real and present for us in the trenches, and I Really appreciate that, A Lot.

John Wilson

See how consultants, IT Pros, and business owners like you use Instant Housecall.

Built for small businesses

Lightning bolt

Connect Easily

Connects and installs easily, security assured without difficult codes or PINs. All with no hassle.

Clock

Solve Problems Faster

View and control your customer’s computer as if you were in front of it.

Automation

Automate your repairs

Pick from 100s of pre-built repairs or configure your own. Choose, Start Auto mode, then kick back and relax while repairs run automatically.

Megaphone

Earn more 5 star reviews and recommendations

Automatically send your customers to Google, Facebook or the review site of your choice at the end of each session.

5 stars

Promote your Company and Brand

Customize the desktop icon, splash screen, UI and nearly every aspect of the software with your logo.

Ready to get started?

Try Instant Housecall risk free for 15 days

Download now

Desktop and tablet