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What Are the Habits of Successful Remote Support Businesses?
Remote support can look different from one small business to the next. One company might lean on its remote support for a good portion of its revenue and do as many or more remote sessions as site visits. Other businesses might only use...
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How to Use Remote Support to Market Your Managed Services Plans
Of all the services that IT businesses provide, the one that is typically the “bread and butter” is managed services. A managed support plan keeps revenue coming in the door each month and can be streamlined through an RMM tool to be very time efficient. If you can...
7 Ways You Can Overcome the Communication Challenges of Remote IT Support
Being able to do things remotely thanks to the internet is convenient and saves time. Instead of having to wait on a PC service call, a customer can get help right away through remote support. You also don’t need to have additional techs and vehicles to handle things...
Remote Support Best Practices: Tips for Avoiding “Tech Talk” Without Talking Down to Your Customers
A famous quote from Einstein is, “If you can't explain it simply, you don't understand it well enough.” There are two common frustrations with people that are dealing with any type of technology company, from their cable company to their IT provider. These are:...
How to Build Trust in Your Remote Support Marketing
One thing that can hold people back from using remote support services is that they’re afraid of having someone open a connection to their PC. They may think, “Is this opening a ‘back door’ that can be used later for stealing my information?” Or… “Are they going to be...
5 Best Practices for a Smooth Remote Support Experience
In the last 12+ months, remote support has been elevated to a whole new level of importance. The pandemic forced everyone indoors and transformed corporate offices into ghost towns, while employees all worked remotely. During this time, remote support was often the...
Clever Ways to Market Your Remote Support to Gain a Competitive Edge
Pre-pandemic, remote support was a helpful option to save an in-person visit. But since the lockdowns during the time of COVID, it has been elevated to a whole new position. Contactless solutions are now being advertised for everything from grocery shopping to pizza...