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7 Ways You Can Overcome the Communication Challenges of Remote IT Support
Being able to do things remotely thanks to the internet is convenient and saves time. Instead of having to wait on a PC service call, a customer can get help right away through remote support. You also don’t need to have additional techs...
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Maintenance Monday Jan 18 @ 3am
We will be performing maintenance on Monday January 18 at 3am Eastern Time (North America) for a database upgrade. During this time, all Instant Housecall services will be unavailable. We expect maintenance to last up to 3 hours. Questions? Open a ticket at...
Instant Housecall Customer for Mac updated
Earlier today, we released a new version of the Instant Customer software for Macintosh. This release includes improvements for OSX Catalina. Your customers can download the latest version of Instant Housecall from your support portal. When customers download using a...
ICYMI: Summary of what we learned at the MSP Marketing Ask Me Anything
A couple of weeks ago, Liz Oke, an online marketing strategist held a live Ask Me Anything (AMA) with Instant Housecall customers. She put together some follow up notes that I want to share with you: marketing tips that small IT business owners can use. During the...
What to do when customers can’t or won’t pay you
Stay in a service based industry long enough and you will eventually run into a situation where your customer can’t, or won’t, pay you. It’s an unfortunate reality and causes a lot of stress for you, your business and your client. As we head deeper in to uncertain...
Live AMA: Marketing for small IT Business
Wednesday April 29 @ 7pm ET: Live Ask Me Anything with Liz Oke from Liz Oke Marketing As a small business owner I want to reach out to the entrepreneurs we serve as we all look forward to our customers returning to work. In the 2009 downturn, I saw a lot of small...
Tools you and your customers can use while working from home
Since it's all the rage to work from home these days, there's no better time than now to share the tools that we use to get the job done. Working from home comes with its own set of challenges, many of which can be managed by properly understanding how to manage a...