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Ways Your Techs Can Promote Cybersecurity on Support Calls
No matter how much IT professionals talk about the importance of IT security, there are still a lot of users not following simple best practices. This results in devastating breaches for companies and instances of identity or credit card...
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Creative Ways to Market Remote Support for Back-to-School Needs
This year back to school is still going to look like somewhat of a hybrid due to the pandemic. Some students will be going back to in-person learning full time, but others will have parents that opt for virtual learning. Many college students that had their dreams of...
6 Points to Make When Marketing Your Remote Support Services for HIPAA & Other Compliance
The change in the workforce from a mainly “in office” model to remote and hybrid models has opened up an entirely new avenue for remote support sales for MSP companies. It’s estimated that at the end of 2020, approximately 59% of the U.S. workforce was working...
5 Tips That Will Position Your Remote Tech Support Team for Success
Remote support can be a great addition to the products and services your small business is already providing, but only if you have good support technicians. If customers aren’t getting the help they hope for, word will get out, and you’ll find that your remote support...
How to Use Remote Support to Market Your Managed Services Plans
Of all the services that IT businesses provide, the one that is typically the “bread and butter” is managed services. A managed support plan keeps revenue coming in the door each month and can be streamlined through an RMM tool to be very time efficient. If you can...
7 Ways You Can Overcome the Communication Challenges of Remote IT Support
Being able to do things remotely thanks to the internet is convenient and saves time. Instead of having to wait on a PC service call, a customer can get help right away through remote support. You also don’t need to have additional techs and vehicles to handle things...
Remote Support Best Practices: Tips for Avoiding “Tech Talk” Without Talking Down to Your Customers
A famous quote from Einstein is, “If you can't explain it simply, you don't understand it well enough.” There are two common frustrations with people that are dealing with any type of technology company, from their cable company to their IT provider. These are:...