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Creative Ways to Market Remote Support for Back-to-School Needs
This year back to school is still going to look like somewhat of a hybrid due to the pandemic. Some students will be going back to in-person learning full time, but others will have parents that opt for virtual learning. Many college...
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Remote Support Best Practices: Tips for Avoiding “Tech Talk” Without Talking Down to Your Customers
A famous quote from Einstein is, “If you can't explain it simply, you don't understand it well enough.” There are two common frustrations with people that are dealing with any type of technology company, from their cable company to their IT provider. These are:...
How to Build Trust in Your Remote Support Marketing
One thing that can hold people back from using remote support services is that they’re afraid of having someone open a connection to their PC. They may think, “Is this opening a ‘back door’ that can be used later for stealing my information?” Or… “Are they going to be...
5 Best Practices for a Smooth Remote Support Experience
In the last 12+ months, remote support has been elevated to a whole new level of importance. The pandemic forced everyone indoors and transformed corporate offices into ghost towns, while employees all worked remotely. During this time, remote support was often the...
Clever Ways to Market Your Remote Support to Gain a Competitive Edge
Pre-pandemic, remote support was a helpful option to save an in-person visit. But since the lockdowns during the time of COVID, it has been elevated to a whole new position. Contactless solutions are now being advertised for everything from grocery shopping to pizza...
Maintenance Monday Jan 18 @ 3am
We will be performing maintenance on Monday January 18 at 3am Eastern Time (North America) for a database upgrade. During this time, all Instant Housecall services will be unavailable. We expect maintenance to last up to 3 hours. Questions? Open a ticket at...
Instant Housecall Customer for Mac updated
Earlier today, we released a new version of the Instant Customer software for Macintosh. This release includes improvements for OSX Catalina. Your customers can download the latest version of Instant Housecall from your support portal. When customers download using a...