Instant Housecall Customer for Mac updated

Earlier today, we released a new version of the Instant Customer software for Macintosh. This release includes improvements for OSX Catalina.

Your customers can download the latest version of Instant Housecall from your support portal. When customers download using a Mac, a DMG will be served automatically when they click Download Now.

Customers no longer require administrator permission to install Instant Housecall. The PKG installer that required those permissions has been deprecated and we are moving forward with the current DMG installer.

OSX Mojave and Catalina require special permissions for Screen Recording and Accessibility. This version prompts the user with instructions detailing how to set up Screen Recording and Accessibility so that you can see and control the remote computer.

A detailed step-by-step instruction guide with screenshots can be found here: https://instanthc.uservoice.com/knowledgebase/articles/1940272-setting-up-mac-remote-control-on-mojave-catalina

As always, if you have any any questions or feedback, don’t hesitate to open a ticket or call any time.

ICYMI: Summary of what we learned at the MSP Marketing Ask Me Anything

A couple of weeks ago, Liz Oke, an online marketing strategist held a live Ask Me Anything (AMA) with Instant Housecall customers. She put together some follow up notes that I want to share with you: marketing tips that small IT business owners can use.

During the AMA, I also talked about a book that I’m reading that I called The One Page Marketing Plan. You can get that at your local bookstore.

Download the AMA summary here: AMA Summary.pdf

In it, Liz talks about:

  • Developing your target audience
  • Establishing a referral network
  • SEO, including local SEO
  • A two pronged approach for online marketing; and
  • Using LinkedIn to get referrals

Thank you to everyone who attended. For those who couldn’t make it, download the summary from the link above to see some of what you missed.

Instant Housecall has lots of features that you can use to improve your marketing. Get more 5-star reviews by directing people to a review site after you’re done, brand the desktop icon, splash screen, and UI with your logo and much more. If you need remote support software, give Instant Housecall a try.