Earlier today, we released a new version of the Instant Customer software for Macintosh. This release includes improvements for OSX Catalina.
Your customers can download the latest version of Instant Housecall from your support portal. When customers download using a Mac, a DMG will be served automatically when they click Download Now.
Customers no longer require administrator permission to install Instant Housecall. The PKG installer that required those permissions has been deprecated and we are moving forward with the current DMG installer.
OSX Mojave and Catalina require special permissions for Screen Recording and Accessibility. This version prompts the user with instructions detailing how to set up Screen Recording and Accessibility so that you can see and control the remote computer.
A detailed step-by-step instruction guide with screenshots can be found here: https://instanthc.uservoice.com/knowledgebase/articles/1940272-setting-up-mac-remote-control-on-mojave-catalina
As always, if you have any any questions or feedback, don’t hesitate to open a ticket or call any time.